Refund policy

Return & Refund Policy

Overview

At LuXury_Findz, we want you to be completely satisfied with your purchase. If you are not entirely happy, we’re here to help.

Returns

You have 7 days from the date of delivery to request a return. To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • The item must be in its original packaging.

  • Proof of purchase (receipt or order confirmation) is required.

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Personalized or custom-made items

  • Perishable goods (if applicable)

Refunds

Once we receive your returned item, we will inspect it and notify you of the status. If approved:

  • A refund will be issued to your original method of payment.

  • Processing time may take [5–10 business days], depending on your payment provider.

Shipping costs are non-refundable, unless the return is due to our error (damaged or incorrect item).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at mudassir7405@aol.com.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company—it may take some time before your refund is officially posted.

  3. Contact your bank for processing times.

If you’ve done all of this and still have not received your refund, please contact us at mudassir7405@aol.com

Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

  • Email: mudassir7405@aol.com

  • Phone:+1 (737) 2878190

  • Address:59 Balcones DR STE 20099 Austin Texas 78731, USA